Report Cash Withdrawals Challenges At ATM From December 1, CBN Tells Nigerians
By Abimbola Abdullah
Bank customers have been urged to report any difficulties encountered while withdrawing cash from bank branches or ATMs, from December 1, 2024.
The Governor Central Bank of Nigeria (CBN), Olayemi Cardoso gave this directive during the 2024 annual bankers’ dinner organized by the Chartered Institute of Bankers of Nigeria (CIBN) in Lagos on Friday.
“Effective December 1, 2024, customers are encouraged to report any difficulties withdrawing cash from bank branches or ATMs directly to the CBN through designated phone numbers and email addresses for their respective states,” Cardoso said.
He further emphasised that financial institutions found engaging in malpractices or deliberate acts of sabotage would face stringent penalties.
Cardoso assured Nigerians that the CBN remains committed to maintaining a robust cash buffer to meet the country’s needs, particularly during high-demand periods such as the festive season and year-end.
He said this move aims to ensure seamless cash flow while fostering trust and stability in the financial system.
“The payment system vision initiative for 2025 will further enhance confidence in the nation’s payment system,” the CBN governor noted.
