Millions Of Sterling Bank Customers Stranded As Accounts ‘Freeze’ Over Upgrade
. We’re Truly Sorry And Are Fixing It, Says Bank
By Sulaimon Salau
Millions of Sterling Bank customers nationwide are currently stranded as they are unable to make transactions on their accounts.
SlyeNews in an engagement with some of the customers who besieged a branch of the Bank in Ota area of Ogun State, Airport Road, Lagos and Abule Egba Branch, discovered that the several transactions are currently being trapped, as they could not confirm successful transfers until when physically present at the banking hall.
However, the large crowd discouraged many, who went back home disappointed.
The customers complained that they have not been receiving alerts, cannot withdraw through the Automated Teller Machines (ATM), and cannot also send money through the electronic transfers. The Apps are down, while the webpage is not also responding.
A top hierarchy staff of the Bank, who spoke to SlyeNews on condition of anonymity, said the problems was as a result of the current upgrade of the Bank’s systems, assuring that it would be restored in a few days.
Sterling Bank in an official message to its customers said: “We know how frustrating the disruptions caused by our system upgrade have been. We’re truly sorry and are fixing it. We promise to notify you once we are done,”
To compensate its customers, SlyeNews gathered that the bank opened for services today (Saturday) across its branches.
Meanwhile, Customers took a swipe at the bank on social media.
World Best CMO said: “Sterling Bank should really pay for this.
“Imagine working for a month to have enough to pay debts, pay bills and eat till the next salary one comes.
“Now, I have worked for August, allow me eat, Sterling Bank,”
Bolanle Adeleke said: “Sterling bank is playing an expensive game with people’s mental health because why will a so called upgrade last for up to one week!!!”
Aloys said: “ Are you people sure this bank is not about to shut down?, because how can they be upgrading their services for 5days”
Abubakar Sadiq Nnadumi said: “Absolutely appalling service from Sterling Bank! Unacceptable delays in reversing my funds, and the network is constantly down. To make matters worse, the staff seems completely unbothered. Unbelievable! #SterlingBank #Fail”
Victor Burutolu said: “I’m just returning from your branch at Garrison Port Harcourt. They can’t do anything, can’t even check account balance. Wasted my transport fare. What’s the need for opening today?”
Andero David Toba said: “You people should do the needful and stop all this stories. Imagine how many people you have put through pain when they can’t receive money neither do any transactions. Imagine those who are using your bank to receive salary. Just Imagine what you’ve put your customers through this one week, if not for the type of country we found ourselves you guys need to pay for damages.”
