The Eko Electricity Distribution Company (EKEDC) has announced a 10-hour payment service downtime between 2pm and 11:59pm (14:00 to 23:59) on Tuesday, April 22, 2025, for prepaid customers.

This service downtime, according to the company is necessitated by system maintenance upgrade in a bid to improve efficiency and overall customer experience.

During this 10-hour window, postpaid customers can still pay their bills through the approved payment channels. While electricity supply will not be affected, EKEDC advises prepaid customers to recharge their meters ahead of the downtime to avoid any disruption in service.

The General Manager, Corporate Communications at EKEDC, Babatunde Lasaki, apologized to customers for any inconvenience the disruption may cause and noted that the system upgrade becomes necessary to enable the DisCo to deliver a more seamless and robust service.

He said, “This system maintenance is part of our efforts to improve our overall customer experience. On completion of the upgrade, our customers will have access to their payment and consumption history, a simplified payment process, and a user-friendly self-care portal for enquiries and resolutions. We will also introduce a new customer-friendly postpaid bill format.

“Our customer service team will remain available to provide support during the downtime,” he assured.

The Eko Electricity Distribution Company (EKEDC) has announced a 10-hour payment service downtime between 2pm and 11:59pm (14:00 to 23:59) on Tuesday, April 22, 2025, for prepaid customers.

This service downtime, according to the company is necessitated by system maintenance upgrade in a bid to improve efficiency and overall customer experience.

During this 10-hour window, postpaid customers can still pay their bills through the approved payment channels. While electricity supply will not be affected, EKEDC advises prepaid customers to recharge their meters ahead of the downtime to avoid any disruption in service.

The General Manager, Corporate Communications at EKEDC, Babatunde Lasaki, apologized to customers for any inconvenience the disruption may cause and noted that the system upgrade becomes necessary to enable the DisCo to deliver a more seamless and robust service.

He said, “This system maintenance is part of our efforts to improve our overall customer experience. On completion of the upgrade, our customers will have access to their payment and consumption history, a simplified payment process, and a user-friendly self-care portal for enquiries and resolutions. We will also introduce a new customer-friendly postpaid bill format.

“Our customer service team will remain available to provide support during the downtime,” he assured.